Refund and Returns Policy – Greensuri

Effective Date: August 21, 2025

At Greensuri, located at 1301 S Court St, Visalia, California, we are committed to ensuring that our customers are completely satisfied with their purchases. This Refund and Returns Policy explains the terms under which you may return, exchange, or request a refund for items purchased from our store or through our website greensuri.com.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, unwashed, and in their original condition with tags and packaging intact.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized clothing
  • Worn or damaged items not caused by manufacturing defects

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days. Refunds will be issued to your original payment method.

Exchanges

If you need to exchange an item for a different size or style, please contact us before returning the product to ensure availability. Exchanges are subject to stock availability.

Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at info@greensuri.com with your order details and a photo of the issue. We will arrange for a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or incorrect order. We recommend using a trackable shipping method as Greensuri is not responsible for lost or undelivered return packages.

Contact Information

For any questions about our Refund and Returns Policy, please contact us:

Greensuri
Address: 1301 S Court St, Visalia, California
Hotline: (559) 738-1772
Email: info@greensuri.com
Website: greensuri.com

Policy Updates

Greensuri reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised effective date. Please review this page regularly for updates.

This Refund and Returns Policy is effective as of August 21, 2025.